{"id":331,"date":"2024-11-15T00:38:27","date_gmt":"2024-11-15T00:38:27","guid":{"rendered":"https:\/\/bunchbasemotors.com\/?page_id=331"},"modified":"2025-12-30T12:11:14","modified_gmt":"2025-12-30T12:11:14","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.bunchbasemotors.com\/?page_id=331","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n

Last updated:<\/strong> 1st January, 2025.
Clear \u2022 Fair \u2022 Practical \u2014 this page explains when refunds are available, how to request one, timelines, and what to expect.<\/p>\n\n\n\n

1 \u2014 Scope & Principles (Short version)<\/strong><\/h2>\n\n\n\n

We aim to be fair. This Refund Policy covers refunds for services and products purchased from Bunch Base Motors<\/strong>, including (but not limited to):<\/p>\n\n\n\n

    \n
  • Paid driving packages & masterclasses
    <\/li>\n\n\n\n
  • Test Day Car Rentals
    <\/li>\n\n\n\n
  • Vehicle Inspections
    <\/li>\n\n\n\n
  • Paid marketplace services (featured listings, boosts)
    <\/li>\n\n\n\n
  • Dealer subscriptions & advertising packages
    <\/li>\n\n\n\n
  • Digital products (e-books, paid guides, downloadable resources)
    <\/li>\n\n\n\n
  • Event tickets \/ workshops
    <\/li>\n<\/ul>\n\n\n\n

    Important:<\/strong> Purchases made between private buyers and sellers on our Marketplace (the actual sale of a car, parts, or services between two users) are not<\/strong> controlled by Bunch Base Motors; refunds for such peer-to-peer transactions must be handled between buyer and seller. We can mediate but cannot force refunds for private sales. Fees you paid to Bunch Base Motors (listing upgrades, inspection fees, subscriptions) may<\/em> be refundable under this policy \u2014 see details below.<\/p>\n\n\n\n

    2 \u2014 General refund principles<\/strong><\/h2>\n\n\n\n
      \n
    • We refund when a service was not delivered<\/strong>, not as described<\/strong>, duplicated<\/strong>, or cancelled within the allowed window<\/strong>, or if a technical error caused an incorrect charge.
      <\/li>\n\n\n\n
    • We don\u2019t refund when a buyer changes their mind after a service has been fully delivered (e.g., an inspection done, a delivered digital file that was downloaded and used).
      <\/li>\n\n\n\n
    • All refunds are subject to verification and may require evidence (receipts, screenshots, booking IDs, chat logs).
      <\/li>\n\n\n\n
    • Refunds are processed in the original payment currency. Processing time: 3\u201314 business days<\/strong> after approval.
      <\/li>\n<\/ul>\n\n\n\n

      3 \u2014 Service-specific rules (detailed)<\/strong><\/h2>\n\n\n\n

      A. Driving Lessons & Packages (Free model + Paid upgrades)<\/strong><\/h3>\n\n\n\n
        \n
      • Free lessons (fuel-only model):<\/strong> These are free; no refund applies. Any fuel payment or third-party transport fee is between you and the instructor \u2014 we don\u2019t refund fuel payments.
        <\/li>\n\n\n\n
      • Paid packages \/ masterclasses \/ premium coaching:<\/strong>
        <\/strong>\n
          \n
        • 14-day money-back guarantee<\/strong>: If you purchase a paid course and have not accessed any of the course materials or lessons<\/strong>, you may request a full refund within 14 days<\/strong> of purchase.
          <\/li>\n\n\n\n
        • Partial refunds<\/strong>: If you have accessed some content, partial refunds may be considered on a pro-rata basis (we will deduct the value of accessed lessons\/materials).
          <\/li>\n\n\n\n
        • No refund<\/strong> after course completion or if more than 30% of the course has been consumed (video watch\/download logs will be used to determine this).
          <\/li>\n\n\n\n
        • Cancellation by student<\/strong>: If you cancel a scheduled paid lesson less than 24 hours before the slot, cancellation fees may apply per the booking terms.
          <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n

          B. Test Day Car Rental<\/strong><\/h3>\n\n\n\n
            \n
          • Full refund<\/strong> for cancellations made \u2265 48 hours<\/strong> before the scheduled pickup\/time (minus any payment processing fee).
            <\/li>\n\n\n\n
          • 50% refund<\/strong> for cancellations made between 24\u201348 hours<\/strong> before pickup.
            <\/li>\n\n\n\n
          • No refund<\/strong> for cancellations made < 24 hours<\/strong> before pickup or for no-shows.
            <\/li>\n\n\n\n
          • If we cancel your rental (vehicle breakdown \/ unavailability), you receive a full refund<\/strong> plus assistance to rebook or an agreed alternative.
            <\/li>\n<\/ul>\n\n\n\n

            C. Vehicle Inspections<\/strong><\/h3>\n\n\n\n
              \n
            • Inspection fee is non-refundable<\/strong> after an on-site inspection has been performed (we paid inspector time\/travel).
              <\/li>\n\n\n\n
            • Full refund<\/strong> if the inspector fails to attend<\/strong> at the agreed time and no suitable rebooking is made within 48 hours.
              <\/li>\n\n\n\n
            • Partial refund or correction<\/strong> if the inspection report is demonstrably incorrect due to inspector error; we will investigate and either refund or re-inspect at no extra charge.
              <\/li>\n<\/ul>\n\n\n\n

              D. Marketplace Paid Services (Featured Listings, Boosts, Banners)<\/strong><\/h3>\n\n\n\n
                \n
              • Full refund<\/strong> if a paid promotion was not delivered (e.g., featured slot not published due to platform error) and we cannot re-schedule within a reasonable time.
                <\/li>\n\n\n\n
              • No refund<\/strong> for reduced performance (views\/leads) \u2014 promotions are sold as placements, not guaranteed sales.
                <\/li>\n\n\n\n
              • Cancellations<\/strong> for scheduled campaigns must be made \u226548 hours<\/strong> before campaign start for a full refund.
                <\/li>\n<\/ul>\n\n\n\n

                E. Dealer Subscriptions & Memberships<\/strong><\/h3>\n\n\n\n
                  \n
                • Free trial period<\/strong>: If a trial is offered, cancel before trial ends to avoid charge.
                  <\/li>\n\n\n\n
                • Recurring payments<\/strong>: Cancel anytime. Prorated refunds for the remaining subscription period may be offered at our discretion; generally, subscriptions are non-refundable for already elapsed billing periods.
                  <\/li>\n\n\n\n
                • Promotional discounts<\/strong> applied at purchase may alter refund amounts (we refund the actual paid amount).
                  <\/li>\n<\/ul>\n\n\n\n

                  F. Digital Products (e-books, downloads, PDFs)<\/strong><\/h3>\n\n\n\n
                    \n
                  • Full refund<\/strong> within 7 days<\/strong> if the product was not downloaded<\/strong> or accessed (proof required).
                    <\/li>\n\n\n\n
                  • No refund<\/strong> after download or if the file has been accessed more than once (to prevent abuse).
                    <\/li>\n\n\n\n
                  • If the product is defective or materially different from the description, we will offer a replacement<\/strong> or full refund<\/strong>.
                    <\/li>\n<\/ul>\n\n\n\n

                    G. Events & Workshops<\/strong><\/h3>\n\n\n\n
                      \n
                    • Full refund<\/strong> if canceled \u22657 days<\/strong> before the event.
                      <\/li>\n\n\n\n
                    • 50% refund<\/strong> if canceled 48 hours \u2013 7 days before the event.
                      <\/li>\n\n\n\n
                    • No refund<\/strong> within 48 hours of the event start unless the event is canceled by us.
                      <\/li>\n<\/ul>\n\n\n\n

                      4 \u2014 How to request a refund (step-by-step)<\/strong><\/h2>\n\n\n\n
                        \n
                      1. Collect Evidence<\/strong> \u2014 booking ID, order number, screenshots of payments, screenshots of messages, bank or payment receipts.
                        <\/li>\n\n\n\n
                      2. Submit a refund request<\/strong> using one of the channels below (preferred):
                        \n
                          \n
                        • Email: refunds@bunchbasemotors.com<\/strong> (Subject: REFUND REQUEST \u2014 [Order\/Booking ID])
                          <\/li>\n\n\n\n
                        • Support portal: visit www.bunchbasemotors.com\/support<\/strong> \u2192 Refunds
                          <\/li>\n\n\n\n
                        • WhatsApp (for urgent local cases): +233 541 571 231<\/strong> \u2014 include booking ID & proof
                          <\/li>\n<\/ul>\n<\/li>\n\n\n\n
                        • Required information<\/strong> to include in your request:
                          \n
                            \n
                          • Full name
                            <\/li>\n\n\n\n
                          • Email & phone used for purchase
                            <\/li>\n\n\n\n
                          • Order \/ Booking ID
                            <\/li>\n\n\n\n
                          • Date of purchase \/ service date
                            <\/li>\n\n\n\n
                          • Amount paid & payment method (e.g., MTN Mobile Money, Bank Transfer, Card)
                            <\/li>\n\n\n\n
                          • Brief reason for refund
                            <\/li>\n\n\n\n
                          • Attach evidence (receipts, screenshots)
                            <\/li>\n<\/ul>\n<\/li>\n\n\n\n
                          • We acknowledge receipt<\/strong> within 48 hours<\/strong> and begin verification.
                            <\/li>\n\n\n\n
                          • Verification & Decision<\/strong> \u2014 we may contact you for more information. Expect a refund decision within 3\u20137 business days<\/strong> after submission (longer if we must investigate with third parties).
                            <\/li>\n\n\n\n
                          • Refund processing<\/strong> \u2014 if approved, funds are returned to the original payment method. Processing time depends on your bank\/gateway: usually 3\u201314 business days<\/strong>.
                            <\/li>\n<\/ol>\n\n\n\n

                            5 \u2014 Chargebacks & third-party payment disputes<\/strong><\/h2>\n\n\n\n
                              \n
                            • If you open a chargeback with your bank or payment provider before contacting us, we will still investigate. If the chargeback is invalid (service was delivered as described and you accepted it), we will contest it with evidence.
                              <\/li>\n\n\n\n
                            • Repeated chargebacks without contacting support may result in account suspension and legal action.
                              <\/li>\n<\/ul>\n\n\n\n

                              6 \u2014 Partial refunds, credits, and goodwill gestures<\/strong><\/h2>\n\n\n\n
                                \n
                              • In some cases we may offer partial refunds, account credits, or free services (e.g., free reinspection) as a goodwill remedy. These are evaluated case-by-case.
                                <\/li>\n<\/ul>\n\n\n\n

                                7 \u2014 Marketplace buyer-seller disputes<\/strong><\/h2>\n\n\n\n
                                  \n
                                • Bunch Base Motors is a platform provider and not a party<\/strong> to sales between users. If a buyer wants a refund for a vehicle purchase, they must first contact the seller.
                                  <\/li>\n\n\n\n
                                • We will<\/strong> assist mediation where evidence shows seller misrepresentation, fraud, or illegal activity. In cases of confirmed fraud, we will take appropriate steps (remove listings, suspend seller, refer to authorities), and may refund platform fees at our discretion.
                                  <\/li>\n<\/ul>\n\n\n\n

                                  8 \u2014 Fraud, abuse & exceptions<\/strong><\/h2>\n\n\n\n
                                    \n
                                  • Refund requests made fraudulently or without reasonable grounds will be denied and may be reported.
                                    <\/li>\n\n\n\n
                                  • We reserve the right to refuse refunds if we suspect abuse of the refund process (e.g., repeated purchases + refunds).
                                    <\/li>\n<\/ul>\n\n\n\n

                                    9 \u2014 Taxes, fees & currency<\/strong><\/h2>\n\n\n\n
                                      \n
                                    • Refunds return the amount you paid<\/strong> in the original currency, less any non-recoverable processing fees (when applicable).
                                      <\/li>\n\n\n\n
                                    • Taxes collected (if any) will be refunded per local tax rules. We do not guarantee reimbursement of third-party bank fees or withdrawal charges.
                                      <\/li>\n<\/ul>\n\n\n\n

                                      10 \u2014 Sample refund request email (copy & paste)<\/strong><\/h2>\n\n\n\n

                                      Subject: REFUND REQUEST \u2014 Order\/Booking ID: BBM-2025-00123<\/p>\n\n\n\n

                                      Hello Bunch Base Motors Team,<\/p>\n\n\n\n

                                      My name: [Full Name]  <\/p>\n\n\n\n

                                      Email: [you@example.com]  <\/p>\n\n\n\n

                                      Phone: [+233 XXX XXX XXX]  <\/p>\n\n\n\n

                                      Order \/ Booking ID: BBM-2025-00123  <\/p>\n\n\n\n

                                      Date of purchase: 2025-11-01  <\/p>\n\n\n\n

                                      Amount: GHS 600.00  <\/p>\n\n\n\n

                                      Service: Vehicle Inspection<\/p>\n\n\n\n

                                      Reason for refund: Inspector did not attend the scheduled appointment (no call or rebook). Please refund the inspection fee.<\/p>\n\n\n\n

                                      Attached: Payment receipt, booking confirmation screenshot.<\/p>\n\n\n\n

                                      Thank you,<\/p>\n\n\n\n

                                      [Full Name]<\/p>\n\n\n\n

                                      11 \u2014 Contact & escalation<\/strong><\/h2>\n\n\n\n
                                        \n
                                      • Primary refund email:<\/strong> refunds@bunchbasemotors.com
                                        <\/li>\n\n\n\n
                                      • Support portal:<\/strong> www.bunchbasemotors.com\/support
                                        <\/li>\n\n\n\n
                                      • WhatsApp (urgent\/local):<\/strong> +233 541 571 231
                                        <\/li>\n\n\n\n
                                      • Mailing address:<\/strong> East Legon, Accra, Ghana
                                        <\/li>\n<\/ul>\n\n\n\n

                                        If you are unsatisfied with our resolution, you may escalate to legal@bunchbasemotors.com<\/strong> for formal review.<\/p>\n\n\n\n

                                        12 \u2014 Changes to this policy<\/strong><\/h2>\n\n\n\n

                                        We may update this Refund Policy occasionally. We\u2019ll post the updated date at the top and notify customers for material changes.<\/p>\n\n\n\n

                                        13 \u2014 Final notes (friendly reminder)<\/strong><\/h2>\n\n\n\n

                                        We want every customer to be happy. Most issues are resolved quickly if you contact support with clear details. Please keep receipts and booking IDs handy \u2014 that speeds up everything.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"

                                        Last updated: 1st January, 2025.Clear \u2022 Fair \u2022 Practical \u2014 this page explains when refunds are available, how to request one, timelines, and what to expect. 1 \u2014 Scope & Principles (Short version) We aim to be fair. 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