Refund Policy

Last updated: 1st January, 2025.
Clear • Fair • Practical — this page explains when refunds are available, how to request one, timelines, and what to expect.

1 — Scope & Principles (Short version)

We aim to be fair. This Refund Policy covers refunds for services and products purchased from Bunch Base Motors, including (but not limited to):

• Paid driving packages & masterclasses
  
• Test Day Car Rentals
  
• Vehicle Inspections
  
• Paid marketplace services (featured listings, boosts)
  
• Dealer subscriptions & advertising packages
  
• Digital products (e-books, paid guides, downloadable resources)
  
• Event tickets / workshops
  

Important: Purchases made between private buyers and sellers on our Marketplace (the actual sale of a car, parts, or services between two users) are not controlled by Bunch Base Motors; refunds for such peer-to-peer transactions must be handled between buyer and seller. We can mediate but cannot force refunds for private sales. Fees you paid to Bunch Base Motors (listing upgrades, inspection fees, subscriptions) may be refundable under this policy — see details below.

2 — General refund principles

• We refund when a service was not delivered, not as described, duplicated, or cancelled within the allowed window, or if a technical error caused an incorrect charge.
  
• We don’t refund when a buyer changes their mind after a service has been fully delivered (e.g., an inspection done, a delivered digital file that was downloaded and used).
  
• All refunds are subject to verification and may require evidence (receipts, screenshots, booking IDs, chat logs).
  
• Refunds are processed in the original payment currency. Processing time: 3–14 business days after approval.
  

3 — Service-specific rules (detailed)

A. Driving Lessons & Packages (Free model + Paid upgrades)

• Free lessons (fuel-only model): These are free; no refund applies. Any fuel payment or third-party transport fee is between you and the instructor — we don’t refund fuel payments.
  
• Paid packages / masterclasses / premium coaching:
  
  • 14-day money-back guarantee: If you purchase a paid course and have not accessed any of the course materials or lessons, you may request a full refund within 14 days of purchase.
    
  • Partial refunds: If you have accessed some content, partial refunds may be considered on a pro-rata basis (we will deduct the value of accessed lessons/materials).
    
  • No refund after course completion or if more than 30% of the course has been consumed (video watch/download logs will be used to determine this).
    
  • Cancellation by student: If you cancel a scheduled paid lesson less than 24 hours before the slot, cancellation fees may apply per the booking terms.
    

B. Test Day Car Rental

• Full refund for cancellations made ≥ 48 hours before the scheduled pickup/time (minus any payment processing fee).
  
• 50% refund for cancellations made between 24–48 hours before pickup.
  
• No refund for cancellations made < 24 hours before pickup or for no-shows.
  
• If we cancel your rental (vehicle breakdown / unavailability), you receive a full refund plus assistance to rebook or an agreed alternative.
  

C. Vehicle Inspections

• Inspection fee is non-refundable after an on-site inspection has been performed (we paid inspector time/travel).
  
• Full refund if the inspector fails to attend at the agreed time and no suitable rebooking is made within 48 hours.
  
• Partial refund or correction if the inspection report is demonstrably incorrect due to inspector error; we will investigate and either refund or re-inspect at no extra charge.
  

D. Marketplace Paid Services (Featured Listings, Boosts, Banners)

• Full refund if a paid promotion was not delivered (e.g., featured slot not published due to platform error) and we cannot re-schedule within a reasonable time.
  
• No refund for reduced performance (views/leads) — promotions are sold as placements, not guaranteed sales.
  
• Cancellations for scheduled campaigns must be made ≥48 hours before campaign start for a full refund.
  

E. Dealer Subscriptions & Memberships

• Free trial period: If a trial is offered, cancel before trial ends to avoid charge.
  
• Recurring payments: Cancel anytime. Prorated refunds for the remaining subscription period may be offered at our discretion; generally, subscriptions are non-refundable for already elapsed billing periods.
  
• Promotional discounts applied at purchase may alter refund amounts (we refund the actual paid amount).
  

F. Digital Products (e-books, downloads, PDFs)

• Full refund within 7 days if the product was not downloaded or accessed (proof required).
  
• No refund after download or if the file has been accessed more than once (to prevent abuse).
  
• If the product is defective or materially different from the description, we will offer a replacement or full refund.
  

G. Events & Workshops

• Full refund if canceled ≥7 days before the event.
  
• 50% refund if canceled 48 hours – 7 days before the event.
  
• No refund within 48 hours of the event start unless the event is canceled by us.
  

4 — How to request a refund (step-by-step)

1. Collect Evidence — booking ID, order number, screenshots of payments, screenshots of messages, bank or payment receipts.
   
2. Submit a refund request using one of the channels below (preferred):
   
   • Email: refunds@bunchbasemotors.com (Subject: REFUND REQUEST — [Order/Booking ID])
     
   • Support portal: visit www.bunchbasemotors.com/support → Refunds
     
   • WhatsApp (for urgent local cases): +233 541 571 231 — include booking ID & proof
     
3. Required information to include in your request:
   
   • Full name
     
   • Email & phone used for purchase
     
   • Order / Booking ID
     
   • Date of purchase / service date
     
   • Amount paid & payment method (e.g., MTN Mobile Money, Bank Transfer, Card)
     
   • Brief reason for refund
     
   • Attach evidence (receipts, screenshots)
     
4. We acknowledge receipt within 48 hours and begin verification.
   
5. Verification & Decision — we may contact you for more information. Expect a refund decision within 3–7 business days after submission (longer if we must investigate with third parties).
   
6. Refund processing — if approved, funds are returned to the original payment method. Processing time depends on your bank/gateway: usually 3–14 business days.
   

5 — Chargebacks & third-party payment disputes

• If you open a chargeback with your bank or payment provider before contacting us, we will still investigate. If the chargeback is invalid (service was delivered as described and you accepted it), we will contest it with evidence.
  
• Repeated chargebacks without contacting support may result in account suspension and legal action.
  

6 — Partial refunds, credits, and goodwill gestures

• In some cases we may offer partial refunds, account credits, or free services (e.g., free reinspection) as a goodwill remedy. These are evaluated case-by-case.
  

7 — Marketplace buyer-seller disputes

• Bunch Base Motors is a platform provider and not a party to sales between users. If a buyer wants a refund for a vehicle purchase, they must first contact the seller.
  
• We will assist mediation where evidence shows seller misrepresentation, fraud, or illegal activity. In cases of confirmed fraud, we will take appropriate steps (remove listings, suspend seller, refer to authorities), and may refund platform fees at our discretion.
  

8 — Fraud, abuse & exceptions

• Refund requests made fraudulently or without reasonable grounds will be denied and may be reported.
  
• We reserve the right to refuse refunds if we suspect abuse of the refund process (e.g., repeated purchases + refunds).
  

9 — Taxes, fees & currency

• Refunds return the amount you paid in the original currency, less any non-recoverable processing fees (when applicable).
  
• Taxes collected (if any) will be refunded per local tax rules. We do not guarantee reimbursement of third-party bank fees or withdrawal charges.
  

10 — Sample refund request email (copy & paste)

Subject: REFUND REQUEST — Order/Booking ID: BBM-2025-00123

Hello Bunch Base Motors Team,

My name: [Full Name]  

Email: [you@example.com]  

Phone: [+233 XXX XXX XXX]  

Order / Booking ID: BBM-2025-00123  

Date of purchase: 2025-11-01  

Amount: GHS 600.00  

Service: Vehicle Inspection

Reason for refund: Inspector did not attend the scheduled appointment (no call or rebook). Please refund the inspection fee.

Attached: Payment receipt, booking confirmation screenshot.

Thank you,

[Full Name]

11 — Contact & escalation

• Primary refund email: refunds@bunchbasemotors.com
  
• Support portal: www.bunchbasemotors.com/support
  
• WhatsApp (urgent/local): +233 541 571 231
  
• Mailing address: East Legon, Accra, Ghana
  

If you are unsatisfied with our resolution, you may escalate to legal@bunchbasemotors.com for formal review.

12 — Changes to this policy

We may update this Refund Policy occasionally. We’ll post the updated date at the top and notify customers for material changes.

13 — Final notes (friendly reminder)

We want every customer to be happy. Most issues are resolved quickly if you contact support with clear details. Please keep receipts and booking IDs handy — that speeds up everything.